Returns & Exchanges

We want you in gear that works. If something isn't right, here's how we handle it.

Returns — 14 days

Bring it back within 14 days with your receipt and we'll refund you.

The item needs to be new and unused — no signs of wear, no stains, no odors. Work gear picks up a job site fast, so please try things on at home before you wear them out.

No receipt?

We can usually do a store credit or exchange instead. We'll need to verify the item came from us, and we handle these case by case. Bring it in and talk to us.

We repair stitching. Bring it in.

If a seam splits, stitching comes loose or a reflective strip lifts, we'll get it repaired for you. We work with a local sewing shop and turnaround is usually a day or two — you'll leave the item with us and we'll call when it's ready.

This is one of the advantages of buying from a real store instead of a website. We're here, we know the gear, and we'd rather fix it than lose you.

How we handle it

• Unused and just bought? If you haven't worn it yet and you spot a defect, we'll straight-swap it for an undamaged one.
• Already worn on the job? Bring it in and we'll take a look. Depending on the wear and what failed, we'll repair it, work with the manufacturer, or sort something out. We look at these individually rather than applying a blanket rule.

Either way — don't assume you're out of luck because you've worn it. Come talk to us or call (661) 236-4613.

Custom printed and embroidered orders

Decorated items are made to order and can't be returned or exchanged once printed. This is why we send you a proof first — nothing goes to production until you've approved exactly how it will look.

If we made an error against your approved proof, we'll fix it at our cost.

How to start a return

1. Bring the item and your receipt to either store — Lakewood or Federal Way
2. Or call (661) 236-4613 if you ordered online and need to send it back

Refunds go back to your original payment method and usually take a few business days to appear.

Devoluciones y reparaciones

14 días para devoluciones con recibo. El artículo debe estar nuevo y sin usar — sin señales de uso, manchas ni olores.

¿Sin recibo? Podemos ofrecer crédito de tienda o cambio, caso por caso.

Reparamos costuras. Si una costura se abre o las franjas reflectantes se despegan, tráiganos la prenda. Trabajamos con un taller de costura local y normalmente tarda uno o dos días. Le llamamos cuando esté lista.

Artículos personalizados con logo no se pueden devolver una vez impresos.

Llámenos al (661) 236-4613. Hablamos español.

Questions

Call (661) 236-4613 or stop into either store. If you're not sure whether something qualifies, ask — we'd rather talk it through than have you not bother.